I was able to see first hand how being a member of Vision Source benefits both you, the patient, as well as the optometric practice when I attended the annual Vision Source North American Meeting. The entire event was so perfectly orchestrated that it was obvious we are part of an organization that takes caring for its members very seriously.
The event was held at the Hilton Bonnet Creek Resort in Orlando, FL in April. The setting was beautiful, the weather a perfect sunny and 85 everyday, and the resort staff friendly, helpful, and attentive. But even more impressive was the standard of care set by the Vision Source team.
The Welcome Reception, held poolside at the Waldorf Astoria, was a perfect opportunity to meet new colleagues and connect with old friends. The presentations and classes held over the next 3 days were designed to equip the attendees with knowledge of the latest technological advances in eye health care and to inspire us to reach for ever higher standards in patient care. The attention given to meeting every the need and desire of those in attendance was a perfect lesson in how we, as private practice optometrists, can do the same for our patients to demonstrate how valuable you are to us.
My favorite presentation was by the keynote speaker, Dennis Snow. Dennis’ customer service abilities were born and developed over 20 years with The Walt Disney World Company. He is the author of the book, “Lessons from the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life”. Dennis had us all laughing as he shared his experiences as Captain Nemo at the 1,000 Leagues Under The Sea ride, as well as working some of the other rides (we were forbidden to sing It’s A Small World within his earshot). We took notes furiously as he shared Walt Disney Worlds secrets to providing magical moments to their guests. His lecture, Leading a Culture of Service Excellence, showed us how paying attention to even the smallest details contributes to delivering a positive experience for our patients.
The conference flew by quickly, and before we knew it, it was time for the closing reception, Splashdown at SeaWorld. Our final night in Orlando was spent enjoying a private dolphin show, checking out the Dolphin Encounter exhibit, and riding the Manta roller coaster (yes, I did).
Attending this conference left us all feeling proud to be a part of the largest network of private practice optometrists in the world. If you would like to experience the benefits of choosing a Vision Source eye care provider contact us.
Melonie Carlson, CPOA
Vision Source North American Meeting 2012