Update: May 18, 2020
We hope you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. As we transition from limiting our care to urgent and emergent situations to more comprehensive care, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable.
Our office follows infection control recommendations made by the American Optometric Association (AOA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
Changes in Office Operations
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- We will take your temperature and ask screening questions when you arrive at the office.
- We will require that you wear a face mask while in our office. We will provide one for you if you don’t have one.
- We have hand sanitizer that we will ask you to use when entering our office. You will also find some in the reception area and other places in the office for you to use as needed.
- We will ask you to schedule an appointment for us to dispense or adjust your glasses or contact lenses.
- You may see that our waiting room will no longer offer magazines, coffee bar, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call 763-271-2020.
We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
— Drs. Happ, Gregory and Uptown Team