Optical

CARING FOR YOUR NEW GLASSES

Everyday use can take its toll on your new glasses. Dust, fingerprints and oils accumulate on both the frame and the lenses, making a once sparkling shiny new pair of glasses look dingy and cloudy.

Fortunately, a little maintenance and care will help keep your glasses looking and feeling brand new for a long time.

Your new glasses will come with a microfiber cleaning cloth. Be sure to use this to clean your lenses throughout the day as dust and oils smudge the lenses and interfere with your vision. Lens surfaces are very sensitive and even a scratch resistant lens surface can be damaged if a scratchy, rough fabric or paper is used to clean it.

If your lenses are more heavily coated use a lens cleaning solution on them, then rinse them before drying with your microfiber cloth. A mild dish washing detergent can also be used on your frame and lenses.

Handling your frames with TLC will also help them to keep their shape. Putting glasses on or taking them off with one hand can put subtle pressure on the temples and gradually bend them out of alignment. Use 2 hands on the temples when removing your glasses. Never push them on top of your head to get them out of the way. When you do remove them, put them in a safe location. Chairs, beds or busy kitchen counters are common sites for glasses accidents.

Keeping your new glasses in the case that they come in is the safest way to store them. Avoid setting the lenses face down as this is a sure way to scratch up the center of lens.

Even with the best of care your glasses will need occasional maintenance by our opticians. They will periodically tighten the screws, re-align the frame and check for any weak spots.

RETURN POLICY FOR EYEGLASSES

Your eyeglass lenses were custom made for you using your prescription and frame selection. Our goal is that you are provided with a pair of glasses that give you optimal vision and make you look your best. However, if for some reason you wish to return your glasses, you will be responsible for 20% of the purchase price of the lenses and a $15.00 frame restocking fee.  All returns must be made within the first 60 days of the purchase.

Because your satisfaction with your new eyewear is extremely important to us, we will happily remake your lenses one time within the first 60 days of purchase at no cost to you if there are any discrepancies in the lens prescription or if you have difficulty adapting to the lens or to the fit of the frame.

Any additional lens options chosen will be added at their regular cost. In the event that you select a different frame, the difference in price will be charged or refunded.

Uptown Eye Care works hard to deliver your new eyeglasses as quickly as possible. In the event that you need to cancel your order, you must contact us before we have placed your order with the manufacturer.  In the event the order has already been started by the manufacturer you will be responsible for 20% of the purchase price of the lenses.

FRAME WARRANTIES

All designer eyeglass frames have a 2 year, one time replacement warranty due to manufacturer’s defects included with the purchase price. If the frame needs to be replaced more than once you will be responsible for the two-way shipping and handling fee of $25.00. Our skilled opticians are available to handle your returns, warranties, re-insertion of lenses and custom fitting at no additional charge.

Warranty exclusions:

• Altered frames.
• Damage caused by normal wear and tear.
• Accidents or damage caused by improper or unreasonable use.

Uptown Eye Care will always help keep your new eyeglasses clean, fitting properly, and feeling like new at no charge for as long as you own them. All you have to do is stop in.